Some users simply refuse to understand an issue or take any initiative in resolving it.
There are multiple networks at my work, and I don't have administrator access to all of them. This means there are certain issues I can't do anything about, even if I understand what needs to be done.
Here's a conversation I have with certain users, not infrequently:
Helpless User: Can you fix blah-de-blah?
Me: I don't have access to that since it's not on our local network, but you can submit a ticket to the corporate helpdesk and they'll remote in and get you fixed up.
Helpless User: So there's nothing I can do?
Me: You can submit a helpdesk ticket and the folks at the corporate helpdesk will remote into your system and get you squared away.
Helpless User: Well, I guess since there's nothing I can do, I'll just live with it.
Me: Yes, I guess that is the only sensible course of action we have left at this point.
Maybe they're hinting that they want you to submit the ticket for them. But if they're willing to live with the issue, I suppose doing nothing is an acceptable course of action.
Post a Comment