User Ping Pong

Sometimes the users get so focused on an issue they're having that they can't listen to the solution.


User: Something's up with my computer. I can't log in from home. Can you check it out?

Me: Sure.


*User calls again, 6 minutes later*

User: I still can't connect. Didn't you say you were going to fix it?

Me: I'm running some diagnostics on it, so you won't be able to connect for a bit.

User: Ok, I'm trying it now.

Me: No, it-

User: It won't connect.

Me: I know. That's what I'm saying. It's going to take a while before I can fix the issue, so you won't be able to connect for a bit.

User: *Click* Grr! It still won't connect!

Me: Would you like to try a Burrito Supreme?


When has something funny happened to you because someone wasn't listening to what you were saying?
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