Some users are lucky you can't reach through the phone and shake them.
This is also a sign my phone is defective and will no longer be answered.
--
User: Would you please remote into my computer and fix this issue?
Me: That's not really an issue; it's working like it should.
User: But I don't like it doing that.
Me: I understand how that can be frustrating. Would you like me to remote in and show you another way to accomplish what you're trying to do?
User: That'd be great!
Me: Ok, I'm in. So if you look at this option over here -
*User grabs control back and opens their email*
Me: Um, if you look at this -
*User grabs the mouse and fires up Pandora*
Me: If you don't mind, I can just show you -
*User starts talking to a coworker*
*I simply change a setting that will let the user do what they want to, without waiting for the user to learn it since they obviously don't care*
Me: You're all set. You just need to reboot for the change to take effect.
User: Do you mean log off and back on?
Me: No, I meant reboot.
User: What, like now?
Me: Yes, please.
User: Ok, I'll call you back.
*10 minutes later*
User: Ok, I'm back. I just logged off and back on, though. I didn't reboot. Is that ok?
*Blink, blink*
Me: No, please reboot your computer and have a great day.
*Click*
What drives you crazy?
.
